777ja's Privacy Policy
Your personal information is a trust placed with us — here is a fully transparent account of how 777ja honours that trust.
Introduction & Scope
1Purpose of This Policy
777ja ("we", "our", "platform") is a secure and reliable online gaming and sports betting platform that serves players in Bangladesh entirely in Bengali. This privacy policy ("policy") explains how 777ja collects, stores, uses, and where necessary shares your personal information with third parties.
By using our platform you agree to the terms set out in this policy. If you disagree with any part of this policy, please stop using our platform and contact us for assistance via the login page.
This policy applies to all 777ja services — including the website, gaming section, payment processing, and customer support, across all operations.
2Who This Policy Applies To
This policy applies to all of the following individuals:
- Those who hold a registered account on 777ja
- Those who visit our website, even without an account
- Those who contact our customer support team
- Those who participate in our promotional offers or programmes
Our platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from minors.
What Information We Collect
3Information You Provide Directly
When you create an account on 777ja or use our services, you voluntarily provide certain information. This may include:
- Identity information: Full name, date of birth, national ID number (for KYC verification)
- Contact information: Email address, mobile number
- Financial information: Details related to bKash, Nagad, Rocket, Upay, or bank accounts, used solely to process deposits and withdrawals
- Communication records: The content of chat or email conversations with our support team
4Information Collected Automatically
When you use the 777ja platform, certain technical information is collected automatically. This helps confirm that the service is functioning correctly and that security is maintained:
- Device information: Browser type, operating system, device ID
- Connection information: IP address, session time and duration, referral source
- Usage information: Which games you played, how long you played them, betting history
- Cookies and similar technologies: Session cookies, performance cookies, and functional cookies
5Information Received from Third Parties
In some cases we may receive information from trusted third parties, such as:
- Payment processors that confirm transactions (bKash, Nagad, Rocket, Upay, and banking partners)
- KYC verification service providers (for fraud prevention and age confirmation)
- Analytics tools that measure site performance
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Identity & Contact | Account management & KYC | Duration of active account + 5 years |
| Financial Transactions | Payment processing & record keeping | 7 years as required by law |
| Gaming Activity | Fair play & responsible gaming | Duration of active account |
| Technical Logs | Security & fraud prevention | Up to 2 years |
| Support Conversations | Improving customer service quality | Up to 3 years |
How Information Is Used
Service Operation & Improvement
777ja primarily uses your information to deliver its services. This includes:
- Creating and managing your account
- Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay, and bank transfer)
- Personalising the gaming experience
- Sending bonuses and promotional offers (where you have given consent)
- Identifying and resolving technical issues on the platform
Security & Fraud Prevention
We use your information to ensure the protection of your account and funds:
- Detecting unusual transactions or suspicious activity
- Preventing a single individual from holding multiple accounts
- Blocking access by minors
- Complying with anti-money laundering (AML) regulations
- Keeping data secure through SSL encryption
Responsible Gaming Support
777ja places the highest priority on responsible gaming. By analysing your gaming activity we can:
- Identify unusual playing patterns
- Offer self-exclusion facilities where needed
- Provide you with information and support related to responsible gaming
To learn more, visit our responsible gaming page.
Communication & Notifications
We may contact you for the following purposes:
- Important account-related notifications (transaction confirmations, security alerts)
- Information about promotional offers and bonuses (where you have given consent)
- Responding to customer service requests
- Notifying you of changes to this privacy policy or terms and conditions
Information Sharing & Disclosure
6When Information Is Shared
777ja never sells your personal information or shares it with third parties in an inappropriate manner. However, information may be shared in the following limited circumstances:
Service provider partners: Payment processors (bKash, Nagad, Rocket, Upay, banking partners), KYC verification services, and technology infrastructure providers — these parties receive only the information necessary to fulfil their contracted service and may not use it for any other purpose.
Legal obligations: If disclosure of information is required under law or a judicial order, we are obliged to comply with applicable law.
Security & fraud prevention: Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other unlawful activity.
Business transfer: If 777ja undergoes a merger or acquisition, your information may be transferred to the new entity — however, the protections in this policy will remain in place.
7Information with Game Providers
Our platform features games from well-known providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive the minimum session-related information necessary to operate the games, but they do not directly receive your identity information.
Cookies & Tracking Technologies
8What Cookies Are and Why We Use Them
Cookies are small text files stored on your device when you visit the 777ja website. They improve your browsing experience and help the platform function correctly.
We use the following types of cookies:
- Essential cookies: Without these the site cannot function — they maintain login sessions and ensure security. These cannot be disabled.
- Functional cookies: Remember your preferences (language, display settings).
- Analytics cookies: Help us understand which parts of the site are used most. This information is collected in aggregate form.
- Security cookies: Used to detect fraud and keep accounts secure.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.
Your Rights & Controls
Right to Access Your Information
You may request at any time to know what information we hold about you. We will send a complete report within 30 working days.
Right to Correct Your Information
If any of your information is inaccurate or incomplete, you may request that it be corrected. Having accurate and up-to-date information is important for both parties.
Right to Delete Your Information
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations or the need to resolve an active dispute.
Right to Restrict Processing
You may object to the processing of your information for specific purposes, particularly in relation to marketing communications. Upon request we will stop that processing.
Right to Data Portability
You may request your data in a structured, commonly usable format (such as CSV).
Right to Withdraw from Marketing Communications
You may stop receiving promotional emails or notifications at any time. Account-related urgent notifications will still be sent.
To exercise these rights or if you have any questions, please contact our customer support team:
We provide 24/7 support in Bengali via live chat and email.
Data Security Measures
9Technical Safeguards
777ja uses industry-standard security technology to keep your information safe:
- SSL/TLS encryption: All data exchanged between your browser and our servers is encrypted
- Data-at-rest encryption: Sensitive personal and financial information is stored in encrypted form on our servers
- Access controls: Only authorised staff can view the minimum information required for their specific role
- Firewall & Intrusion Detection: Our network is monitored 24/7
- Regular Security Audits: We regularly check our systems for vulnerabilities
10Organizational Security
Alongside technical safeguards, we also ensure security at the organizational level:
- Staff receive regular training on data protection
- Strict internal policies are followed when handling customer information
- Data protection agreements are maintained with third-party partners
No system is completely impenetrable. In the event of a security breach, we will notify affected users as quickly as possible.
Protection of Minors
1121+ Age Policy
777ja is a strictly adults-only platform. We do not knowingly collect information from or provide services to anyone under the age of 21.
An age verification process is followed at the time of account creation. If we become aware that a person below the age limit is using our platform, we will immediately close their account and delete the collected information.
Parents or guardians are requested — if you suspect that a minor is using our platform, please notify us at [email protected].
Policy Changes & Contact
12Updating This Policy
777ja may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:
- Significant changes: An email notification will be sent and a special banner will be displayed on the site
- Minor changes: The "Last Updated" date at the top of this page will be changed
Continuing to use the platform after any changes will be considered as your acceptance of the new policy. Therefore, it is recommended that you review this page regularly.
13Contact & Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our dedicated support team is available 24/7 to assist you in Bengali.
We will endeavour to respond to any privacy-related requests or objections within 30 business days.
Live Chat: 24/7 instant support
Email: [email protected]
Our support team provides service in both Bengali and English.
Related pages: